Returns (Hound Clothing)
Wrong Size or Change of Mind
We are happy to accept returns for our hound clothing but we please ask you to follow our guidelines below. Unfortunately if you do not follow the guidelines, we will not be able to accept your return.
For exchanges please also ensure you include a prepaid satchel with your items so we can send them back to you. If you don't include one we will have to invoice you for the costs.
- Items must be returned within 14 days of receival
- Tags must not be removed or damaged on them items
- All dog hair must be carefully removed before returning them item (inside and out)
- Please put back into bag
- Item cannot be stained or soiled
- Item cannot be washed
We do our best to make sure this doesn't happen, but sometimes it does. Please email us at firstname.lastname@example.org with a photo and invoice number of the faulty item and we will work with you to make it right.
Items can be returned for the following:
- Exchange for another item (difference refunded if item is less)
- Refunded in full to your account (minus shipping for non faulty items)
Please note that we only have small batches of clothing so we may not always be able to get the desired item back to you.
- Email us at email@example.com with your invoice number and return request
- Once we have noted your return please send it to: C/O Keiko Dogs, 8 Paraweena Drive, Truganina Victoria 3029
- Wait for us to inspect the item and confirm your return. Once we have confirmed or rejected your item we will reach out to let you know what the options are (exchange, refund, etc)